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AliveChat Live Chat and SupportWant to thrill your customers? Get the Most of Your Online Marketing? Online ad spending is booming - what are you doing to capitalize on that? With the increase in traffic from online ads, AliveChat will turn your website into a virtual sales force giving customers live help. Identify visitors based on which pages they have visited, how long they remained on a page, the referrer URL, search term, and even how many times they've previously visited your site. Initiate AliveChats, or send an invitation to chat. Make a connection with your customers ... simply engage. Watch visitors browsing your pages and pro-actively invite them to chat! Push pages to the visitor while chatting. Feature Highlights On-Demand, Hosted Solution AliveChat is the turnkey, on-demand solution which relieves your organization from managing a server, network, database, and developer team which ultimately reduces Total Cost of Ownership (TCO) and maximizes your ROI. The entire application is hosted within our datacenters and accessible as a service through the internet. Never anything to download or install. Access AliveChat anywhere you have a standard internet browser (Internet Explorer, Firefox, Safari) and Internet. This allows you to run AliveChat from any Operating System (Windows, Mac, Linux) which supports the above browsers. All interfaces (Visitor, Operator, Administrator) are webbased, utilizing the latest in AJAX (Asynchronous Javascript and XML) programming to provide a rich, dynamic, and super-fast experience which even rivals desktop applications! Smart Design Yields Cost Savings Smart engineering and user-friendly design allow your customer service representatives (CSRs) to handle and complete more chats, with maximum efficiency. Features such as tabbed browsing, pre-formatted phrases, and reporting tools allow perform tasks in a fraction of the time. Extreme Customizability Create a 100% unique client window experience that matches your web site brand with CSS(Cascading Style Sheets). Configure your chat window text, greeting messages, offline forms, and even direct visitor to another URL if you are offline. Create customized Proactive Pop-Ups geared for different users and pages of your website. For example, create a pop-up for new visitors, one for promotions, and one for support. Multiple Web Site Support If your company has multiple web sites needing support, AliveChat allows you to create unique chat window designs for each individual web site. This allows your organization to retain one AliveChat account which can support multiple web sites with the same Operators! Easy distinguish which web sites and departments your visitors are coming from with our web site identification features. Licensing is only limited to number of concurrent operator seats. Live Site Monitor Get real-time information about your visitor as they browse through your web site. Gather their IP address, browser configuration, the current page they are on, and see what link they clicked on to reach your site (also called the referrer). Also find out which country, city, and state they are coming from (distinguished by thier IP address), and all the web pages that they have visited in this session (called "footprints"). A "proactive" chat request is the ability for a company representative to invite a web site visitor into chat without the visitor performing any action. Once you feel as they might need some additional assistance to their visit on your website, you can prompt them to chat with you. The visitor will not have to click on the support button to chat as in the standard support mode, as they will instead be greeted by a friendly notification that you would like to chat with them. This notification works through pop-up blockers and is cross browser compatible. This notification is also called as a "Proactive Pop-Up". Site Traffic Monitor + 3rd Party Chat An administrator (a user in addition to your operator licenses) can monitor your web site traffic in real-time. View which operators are currently online/offline/away. Also view which visitors are in the queue, chatting, or just browsing your web site. The user has the ability to engage in 3rd party chats with any existing chat sessions that are occurring. Multiple Departments Create multiple departments for your organization and assign each operator to handle requests from that department. Call Transfer Sometimes certain agents/operators may not be equipped to answer a question. AliveChat can easily transfer the customer to another operator. Advanced Call Routing Create pre-chat questionnaires which allow your administrators to create questions that your customers can answer before the start of a chat. The customer then will be routed to the Department or Operator which is designated based on their selection. Chats will be routed to a group of Operators with Automatic Call Distribution, which balances call volume amongst all Operators, or customers can select an individual Operator to connect to. Ready to sign up? Call one of our Internet Marketing Specialist at our toll free number, 1.866.864.2836 or email us today to get started closing more sales and providing better customer support. |
