Order Taking and Order Fulfillment Service

As a full service provider to our clients we offer any one or all of the following services depending on the goals and objectives of the specific program.

• Order Taking
• Personalized Fulfullment
• Product and Sample Fulfillment
• Merchandise Material Distribution
• Sales Lead Management
• E-Mail Management
• Internet Click & Chat
• Trade Show Support
• Qualitative/Quantitative Marketing Research

We have a 40,000 sq ft warehouse & distribution center that handles various fulfillment materials. We distribute over 4 million pieces of literature, products and samples annually. We have an inventory management system to insure the control and accuracy of client materials. We maintain a secured storage area. The lettershop contains 2 high speed laser printers that accommodate a wide variety of sheet fed mail formats with personalization and digital imaging. There is also a high speed line printer to accommodate a variety of continuous form mail formats. We have the capability to collate materials and label and tab mailings. We have the ability to provide a high degree of package customization through automation as well as our pick/pack operation. We maintain an in-house postal metering system and also utilize third party aggregators to offer the highest postage discounts. UPS and FedEx manifest systems are also managed onsite for package and parcel shipments.

Every client's program is carefully scripted to flow effectively and efficiently, capturing the necessary information while maintaining personalized dialogue with each caller. The entire program's conversational scripting is on-line to the workstation ensuring that each call is handled accurately, professionally and uniformly. Changes to a program's scripting are easily made either immediately on-line by the Account Team Executive or through programming requests to the IT department. For every inbound phone application we develop a comprehensive Product Information System that is linked to the script and is used by the Customer Service Representatives as a knowledge base and help system to provide answers to FAQ's and product/service questions. The Product Information System can be updated in real time by the Client Service Team.

We have a full time Training Manager and a full time Quality Assurance Manager. Our Call Center Director, Quality Assurance Manager and Training Manager all work together utilizing a variety of qualitative and quantitative tools, procedures and incentives to help each CSR deliver the highest level of service, that reflects positively on each client's brand, helping them to acquire new customers/clients and keep current clients happy and loyal to the services being provided. In addition, each CSR will receive over 100 hours of training throughout the year. We have weekly training sessions to address changes in client applications, seasonal programs, soft skill development and product knowledge.

For more information about our Call Center Service, please call our toll free number, 1-866-864-2836 or Contact Us and a customer service represenative will be happy to assist you.