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Order Management System

OrderMotion is the leading provider of on-demand, direct-commerce solutions for merchants who sell directly to their customers primarily through websites, catalogs and call centers.  The OrderMotion solution enables merchants to easily process customer orders for multiple brands and includes everything from order management and fulfillment to customer service, campaign management and analytics. OrderMotion has supported the growth of over 1000 brands, including Zabar’s, Wolfgang Puck, Goldspeed.com, Warrior Custom Golf, Sundance Spas, Healthy Pets, NapaStyle and more.

KEY FEATURES

Order Management

Key Features and Benefits

  • Real-time daily order counts
  • Real-time sales figures
  • Order counts balanced with data entry actuals
  • Revenues segmented by origin
  • Easy implementation of flexible pricing and tax policies
  • Integrated inventory management
  • Standing orders - automation of recurring orders
  • Ability to indefinitely hold orders or schedule orders to be processed later

    In addition, OrderMotion provides a complete suite of concise reports that analyze order activity throughout operations. It also includes a global order status dashboard that displays a comprehensive overview of all orders at each stage of the life cycle, from pending or backordered to shipped, returned or cancelled.

    Campaign Management

    Within each individual campaign, merchants can track and manage everything from pricing and discounts to products. Merchants can group multiple campaigns for a single product and access reporting for multiple campaigns.

    Merchants can run separate reports for numerous websites operating under different DBAs. OrderMotion ensures that every order-specific communication sent to customers automatically reflects the appropriate company name.

    Information required for Return on Investment (ROI) per origin calculations - such as costs, list quantities, catalog page coverage and forecasting curves - are maintained by OrderMotion to ensure accurate data for use in metrics. Each event in the life cycle of a campaign and its resulting sales is made available for analysis and secure reporting.

    Key Features and Benefits
  • Provides instant, real-time reports of results
  • Provides results by origin (list, web link, and 800 #)
  • Reports ROI by campaign segment
  • Enables precise ranking and selection of media
  • Provides item "Bestseller list" ranking
  • Offers drill-down views of all initiatives
  • Enables optimal management of marketing investments
  • Supports multiple DBAs/identities within one customer and item database

    Customer Relationship Management

    The OrderMotion solution includes numerous features to accelerate handling of CRM issues, such as quick item lookup via keywords with re-supply information, simplified customer order access, browser-based letter printing and substitute product prompts.

    Key Features and Benefits
  • Provides a single view across all customer touch points
  • Delivers real-time transaction information
  • Enables online resolution of account issues
  • Eliminates need for additional CRM software
  • Enables output correspondence directly to printer/fax/e-mail
  • Provides relevant customer profile information

    Our WebCreatorPlus® Website and Shopping Cart software is fully integrated with OrderMotion. 

    For more information on OrderMotion, call our toll free number, 1.866.864.2826 or Contact Us and a customer support representative will contact you.

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