Customer Feedback Solution

How RatePoint Works

RatePoint provides your with a powerful platform that allows you to easily collect feedback from customers and manage it in a meaningful way.

Programs such as the Better Business Bureau passively focus on complaints, only reaching out to businesses when something is wrong. Other websites provide reviews, but provide no avenue for a business owner to respond to an individual customer's needs.

RatePoint changes this by providing a way for consumers to let their voice be heard by fellow consumers, while allowing you to manage this feedback, respond to it, and ultimately create a great customer experience, all while promoting your commitment to quality.

We provide businesses with a feedback platform that is accessed through a badge placed on your website. When clicked on, this badge, which is also accessible through a unique URL for businesses without a web prescence, provides your customers with the ability to submit and read reviews about your business. You can then manage this feedback through our business portal.

The key to success in this program is actively encouraging feedback. When businesses proactively encourage reviews, they can see an increase of feedback upwards of 40%, generally positive. This is accomplished by linking our badge in visible places on your website, and in places such as the checkout process and on your receipts. In addition you can place their unique URL on hard copy receipts, on business cards and advertising. We also provide a listing in our online directory to help boost traffic to your web site.

We authenticate feedback by requiring e-mail and telephony verification to make sure a review is real. Should you receive negative feedback, we provide you with the tools to reach out to a customer and try to resolve the issue, turning a bad experience into a great one.

Why allow people to rate your business anonymously through hundreds of other websites? Get the power to display and manage the feedback through your own site, learn from your customers and make your good business a great one!

Why it Works

The consumers voice.. heard by the person who can make a difference.
RatePoint works because it provides a way for the consumer to have a voice, and not only present it to other consumers, but to the person who can make an immediate difference: you. We provide the tools to bring consumers and businesses together, and allow for unprecedented interaction.

The Reputation Revolution
There has been an explosion of rating websites on the Internet. Consumers routinely flood these websites with praise or brazenly bash a business or product without any form of authentication. Businesses aren’t notified of any feedback, regardless if it is positive or negative, and are powerless to resolve any issues. Programs such as the Better Business Bureau are passive and focus on complaints. Even if you resolve these complaints, they’re always on your record.

Encouraging Customer Feedback Mean More Positive Feedback
RatePoint changes this by providing a way for your business to encourage and manage online feedback fairly. We do this by providing your business with an independent service that you can host on your web page, link to on your invoices and receipts, and mention to your customers. When a business reaches out and proactively seeks feedback from their customers, response is generally positive and you’ll receive a lot more of it.

Authenticated Reviews
As consumers review your business, they are required to authenticate themselves through e-mail and telephone, which lets you know that they are real and provides a mechanism for you to reach out and resolve issues in the case of a negative review. Consumers can also submit feedback anonymously, but you have control of whether that review will be displayed publicly or not. Regardless, their voice will be heard loud and clear, and you’ll be ready to take action.

Independently Verified, Trusted
By being a member of an independent service such as RatePoint, you can promote your business’ commitment to quality to your customers through a service they can trust. Be sure to display your badge in your business, on your website and everywhere your customers might be looking.

Click Here To Sign Up